Privacy policy

What personal information we collect

The information we collect depends on how you interact with us and the legal services you require. This may include:

• Your name, address and contact details
• Date of birth
• Identification documents
• Financial information
• Employment information
• Information about your family and relationships
• Court documents and legal records
• Information about criminal, family, child protection, domestic violence or other legal matters
• Information provided by another person involved in your matter
• Records of communications with us
• Information submitted through our website or enquiry forms

Some legal matters may require us to collect sensitive information where it is relevant to providing legal services.

How we collect information

We may collect personal information:

• Directly from you
• Through phone calls, emails and appointments
• Through website enquiry forms
• From court documents and government agencies
• From police, Legal Aid Queensland and other legal representatives
• From family members or other people involved in your matter
• From publicly available records
• From other sources where permitted or required by law

Why we collect your information

We may use your personal information to:

• Respond to your enquiry
• Provide legal advice and representation
• Open and manage your legal file
• Prepare legal documents
• Communicate with courts, government agencies, police and other parties
• Apply for Legal Aid where requested
• Manage fees, billing and payments
• Meet our legal and professional obligations
• Maintain records relating to our legal work
• Improve our services and website

We will generally only use or disclose personal information for the purpose it was collected, a related purpose you would reasonably expect, or where required or permitted by law.

Who we may share information with

Depending on your matter, we may need to share relevant information with:

• Courts and tribunals
• Legal Aid Queensland
• Police and government agencies
• Barristers
• Expert witnesses
• Other solicitors
• Medical or other professional service providers
• Process servers
• Accountants and other professional advisers
• Technology and document storage providers
• Other parties involved in your legal matter

We only disclose information where it is reasonably required for the work we are carrying out, where you have authorised us to do so, or where disclosure is required or permitted by law.

Our professional obligations of confidentiality also apply to information we receive while acting for clients.

How we store and protect information

We may hold information electronically and in physical files.

We take reasonable steps to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

This may include secure systems, access controls, password protection and appropriate document-handling procedures.

Website information and cookies

When you use our website, some technical information may be collected automatically, such as:

• Your IP address
• Browser and device information
• Pages visited
• Time spent on the website
• Referring website or search engine

Our website may use cookies and analytics tools to understand how people use the site and improve its performance.

You can usually control cookies through your browser settings.

Accessing or correcting your information

You can contact us if you would like to:

• Request access to personal information we hold about you
• Correct information that is inaccurate, incomplete or out of date

We may need to verify your identity before providing access or making changes.

There may be circumstances where access cannot be provided, including where another person’s privacy, legal professional privilege or another legal restriction applies.

Overseas disclosure

Some technology or service providers used by the firm may store or process information outside Australia.

Privacy complaints

If you have a concern about how R.A. Solicitors has handled your personal information, please contact us using the details below.

We will review the complaint and respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.

You can contact the OAIC at www.oaic.gov.au or on 1300 363 992.

Contact us

R.A. Solicitors Pty Ltd

You can also contact us through the enquiry form on our website.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, systems or legal obligations.

Last updated: October 2026